Terms of Service & Refund Policy — AuthorityCool
1. About AuthorityCool
1.1. AuthorityCool is a licensed HVAC service provider in Florida — State Certified Air-Conditioning Contractor, License #CAC 1824041 — specializing in the installation, maintenance, repair, and replacement of air conditioning and refrigeration systems, indoor air quality solutions (including UV lighting), and energy efficiency consulting. We serve Boca Raton, Delray Beach, and all of South Florida.
1.2. Official Contact: Phone: 561-271-7200, Email: [Insert Email], Address: [Insert Address]. These channels serve as the official means for refund requests, warranty claims, and support inquiries.
2. Acceptance of Terms
2.1. By accessing this website, requesting a quote, or hiring our services, you acknowledge that you have read, understood, and agreed to these Terms of Service and the Refund Policy.
2.2. Signed proposals and estimates incorporate these Terms. In the event of a conflict between a specific proposal and these Terms, the proposal shall prevail.
3. Scope of Services
3.1. Services Provided: Installation, preventive maintenance, repair, and replacement of air conditioning and refrigeration systems; installation of indoor air quality solutions (including UV lights); energy efficiency consulting; and technical guidance regarding equipment usage, cleaning, and care.
3.2. Specific service descriptions, pricing, timelines, and payment conditions will be detailed in each estimate or proposal, which remains valid for [30] days unless otherwise noted.
3.3. Estimates are based on information and conditions observed at the time of evaluation. Any additional services identified during the project will be communicated and only performed upon written client approval (change order), with a corresponding price adjustment.
3.4. Energy savings figures are technical projections based on information provided by the client and do not guarantee specific results.
4. Client Responsibilities
The client agrees to:
a) Provide accurate information regarding the property and equipment;
b) Ensure safe access to the property and equipment (clear workspace, safe electrical conditions, and secured pets);
c) Disclose any known pre-existing equipment conditions before work commences;
d) Follow technical guidance provided by AuthorityCool;
e) Submit payments on the agreed-upon dates.
5. Payments
5.1. Payment terms (full payment, installments, deposits, and accepted methods) will be specified in the proposal.
5.2. For residential construction service contracts (e.g., complete system replacement), the initial payment will comply with limits established by Florida law for construction contracts.
5.3. Late payments may accrue interest and/or late fees as outlined in the proposal and permitted by law. Ongoing services may be suspended until the account is settled.
5.4. Custom or special-order parts may require advance payment and are non-refundable once ordered, unless defective.
6. Warranties
6.1. Workmanship Warranty: AuthorityCool warrants labor against execution defects for [90 days for repairs / 1 year for installations] from the completion date indicated on the invoice.
6.2. Parts and Equipment Warranty: Governed by the manufacturer’s warranty under their specific terms. AuthorityCool will assist the client in submitting warranty claims.
6.3. Warranty Exclusions: Misuse, lack of recommended maintenance, normal wear and tear, power surges, acts of nature, repairs or alterations by third parties, issues caused by dirty filters or airflow obstructions under the client's responsibility, and used or reconditioned equipment, unless expressly stated otherwise.
6.4. The warranty is personal to the contracting client and is non-transferable.
6.5. To file a warranty claim, the client must contact us through official channels within the applicable period, provide the invoice number, and grant access for inspection.
7. Limitation of Liability
7.1. We do not guarantee the performance of equipment showing excessive wear, misuse, or lack of prior maintenance, and we are not liable for damages resulting from installations or services performed by third parties.
7.2. We are not responsible for indirect damages, such as lost profits, loss of refrigerated inventory, or business interruption, except as required by law.
7.3. Except in cases of gross negligence, intentional misconduct, or where law prohibits such limitation, AuthorityCool’s total liability for any service is limited to the amount actually paid by the client for that service.
7.4. Damages caused directly by our service delivery will be repaired or compensated following a technical investigation.
8. Refund Policy
8.1. Service Calls and Consulting: Fees for service calls and consulting already performed are non-refundable. Rescheduling is free when requested at least 24 hours in advance. With less than 24 hours' notice, or if the client is absent at the scheduled time, the service call fee may apply.
8.2. Service Issues: If a problem is directly related to the work performed, the client must contact us within 7 calendar days of completion (invoice date). If confirmed as a result of our work, AuthorityCool will correct the service at no additional cost. If correction is not feasible, a partial or proportional refund may be offered.
8.3. Refund Request Window: Requests must be made within 7 calendar days of service completion or product delivery unless the law requires a longer period. Subsequent requests may be reviewed without a guarantee of refund.
8.4. Products and Materials: Defective parts and materials are handled under the manufacturer’s warranty. Special-order parts are non-refundable once ordered unless defective.
8.5. Cancellations:
a) Legal Right to Cancel: When applicable (e.g., sales concluded at the client's residence), the client may cancel the contract within the period provided by Florida law, without cost, by written notice.
b) Cancellation After Legal Period: Fees for administrative costs, travel, or scheduling blocks may be retained as established in the proposal.
c) Technician Dispatched: The service call fee applies.
d) Parts Ordered: Section 5.4 applies.
8.6. Refund Processing: Approved refunds will be processed to the original payment method within [X] business days following approval.
8.7. How to Request: Use official channels (Section 1.2) providing full name, contact info, service date, issue description, and payment receipt.
9. Quality, Safety, and Access
9.1. Our services adhere to safety best practices and applicable technical codes. Required permits will be obtained by AuthorityCool when it is our responsibility and may appear as an itemized cost in the proposal.
9.2. The client must maintain a safe environment for our team (access, electricity, pets, etc.).
9.3. We strive to maintain scheduled times; however, delays may occur due to traffic, weather, or technical issues. We will contact you to adjust or reschedule in the event of significant delays.
10. Website Usage
10.1. Content on this website is for informational purposes and may change at any time.
10.2. Copying, distributing, or using site content for commercial purposes without written authorization is prohibited. Branding, text, and images belong to AuthorityCool.
11. Amendments to These Terms
11.1. These Terms and the Refund Policy may be updated periodically. The current version will always be the one published on this page, indicated by the last update date.
11.2. Changes do not apply retroactively to signed contracts, which remain governed by the version in effect on the date of signing.
12. Governing Law and Dispute Resolution
12.1. These Terms are governed by the laws of the State of Florida.
12.2. Before any legal action, both parties will attempt to resolve disputes amicably for at least 30 days.
12.3. The state courts of Palm Beach County, Florida, are designated as the exclusive venue for disputes.
13. General Provisions
13.1. If any provision is deemed invalid, the remaining terms remain in effect.
13.2. These Terms, the Refund Policy, and the signed proposal constitute the entire agreement between the parties relative to the services provided.